Privacy policy for Tinnitus Tailor

The Tinnitus Tailor app

What kind of personal data will be collected?

All information while using the App will be kept strictly confidential and is anonymised. We will collect analytics data tracking how long you use the App, which screens you view, how long you view these screens, the country you use the App from, the Tailors you generate. Optionally you can let us know your age group, the kind of tinnitus you have, its severity, how it sounds to you and if you know the cause of it. The phone also generates a random user-ID which is transmitted to the Google server and attached to the data.

What will happen to my data?

The security of your personal information is important to us. We collect, store and process all personal information in accordance with the General Data Protection Regulation (2018). We are registered in the UK as a data controller/processor, with registration reference ZA405189. To guarantee maximum privacy your personal data is anonymised on your phone using your random ID, encrypted and then transmitted to a secure server hosted by Google. You need to specifically opt in that data is transmitted to the Google servers and you can opt out any time. The data will be used to determine if the app is working properly and how it can be improved. Tinnitus is a very varied condition and the data collected here will make it possible to improve the learning algorithm. Your anonymised personal data will also be used for the development of new commercial products by or in collaboration with Glasgow Neuro LTD, will inform academic tinnitus research and might lead to new scientific breakthroughs.

Your right to request personal data and have it deleted

Within the app you can opt out any time from data collection which then also tells Google to disregard any data submitted from your phone. Note that you need to opt out in-app which means you need to do it before you decide to uninstall the app. There is also a menu button which tells you if any data linked to your random ID is stored on Google servers and allows you to request it. The information will be displayed in-app. Analytics or lumped together statistical data is deleted after 14 months on Google servers.

This web site


Our page use so called “Cookies” which won’t harm your computer nor install any malicious software. Cookies are used to provide you with an improved user experience. Cookies are small text files which are stored on your computer when you open this web page with your web browser. Most cookies are so called “Session cookies” which are automatically removed from your computer once you close your browser. Some other cookies will stay on your computer until you delete them.

You can adjust your browser in a way that it warns you about Cookies and you can configure your browser to reject all cookies, reject them under certain conditions and you can configure that cookies automatically expire after you have closed your browser. If you choose to deactivate cookies completely the functionality on this web page might be limited. For example online shopping won’t be possible but sending an e-mail to request a quote will be still possible.

Server logs

The internet service provider of these web pages logs automatically every access from your browser. The following data is registered and stored:

It is not possible to identify individual people using this data and it won’t be combined with any other data. We reserve the right to analyse the data to identify unlawful use, to report these to authorities and to maintain the highest possible level of website security.

Google Analytics

This website uses the functionality of Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google analytics uses so called Cookies as described above in the section “Cookies”. You can control them in the same way as described above.

Google transmits information from your browser to their servers and your data is stored there. This data is used to analyse the use of this website and the cookies stored by google on your computer help them to perform this analysis. To protect your privacy your IP address is anonymised before it is being sent over to the google servers so that google is not able to identify your identity.

The information gathered by google is then used to generate reports about the activity of this website. This information is used to improve the website content, to identify the referrers to the website and identify technical problems, for example broken links.


Or website uses plugins from YouTube YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you view web pages where a YouTube plugin is embedded then data is transmitted to YouTube and stored on their servers. This allows YouTube to keep track which videos you have watched embedded into witch websites. If you are logged into YouTube while you watch videos on this site then this will be associated with your account and YouTube logs your personal watch history. You can prevent this by logging out before you watch videos here and YouTube offers extensive controls to limit the storage of the watch history, to disable it and to remove this information from their servers. Please read their privacy policy.


Glasgow Neuro LTD
1/1 28 Harley Street
G51 1AJ Glasgow
United Kingdom
07840 340069